Refund Policy
Last updated: 1 September 2025
This Refund Policy describes the terms under which Damirel may issue refunds for purchases made through Damirel.com. By completing a purchase on our platform, you acknowledge that you have read, understood, and agree to the terms set out below.
1. General Principles
Damirel is committed to delivering high-quality online webinar experiences focused on partner dancing. We aim to resolve all concerns fairly and transparently. This policy applies to all paid products and services offered through our platform, including webinar registrations, subscriptions, and any bundled access packages.
2. Eligibility for a Refund
Refund eligibility depends on the type of product or service purchased and the timing of your request. Please review the categories below to understand which terms apply to your situation.
2.1 Live Webinar Registrations
If you have registered for a scheduled live webinar, you may request a full refund provided your request is submitted no later than 48 hours before the scheduled start time of the event. Refund requests received within 48 hours of the event start time will not be eligible for a refund, except in the circumstances described in Section 4.
2.2 Recorded Sessions and On-Demand Content
Purchases of recorded sessions or on-demand content are generally non-refundable once access has been granted and the content has been viewed or downloaded. If access has been granted but the content has not been accessed, a refund request submitted within 7 days of the purchase date may be considered at our discretion.
2.3 Subscription Plans
Subscription fees are billed on a recurring basis. You may cancel your subscription at any time; however, fees already charged for the current billing period are non-refundable. Cancellation will take effect at the end of the active billing cycle, and you will retain access to the platform until that date.
2.4 Bundled or Multi-Session Packages
Where a package includes multiple webinars or sessions, refunds will be calculated on a pro-rata basis for any sessions that have not yet taken place and for which access has not been provided, subject to the eligibility conditions in this policy.
3. How to Request a Refund
To submit a refund request, please contact our support team using the details below. All requests must include your full name, the email address associated with your account, the name or description of the product or service purchased, the date of purchase, and a brief explanation of your reason for requesting a refund.
You may reach us at:
Email: damirel@hotmail.com
Phone: +44 121 449 6169
Address: Provan Walk, Glasgow G34 9DL, United Kingdom
We aim to acknowledge all refund requests within 2 business days and to provide a resolution within 7 business days of receiving your request. We may ask for additional information to process your request efficiently.
4. Exceptional Circumstances
Refunds outside the standard eligibility windows may be considered in the following situations:
Event cancellation by Damirel: If we cancel a scheduled webinar for any reason, all registered participants will receive a full refund of the registration fee. Alternatively, we may offer a credit toward a future event of equal value, at the participant's choice.
Significant technical failure: If a technical issue on our platform prevents you from accessing a live webinar for a substantial portion of the session, and the issue is verified as originating from our systems, you may be eligible for a partial or full refund, or a complimentary replacement session.
Documented personal emergency: In cases of serious illness, bereavement, or other significant personal circumstances, we will review requests on a case-by-case basis and endeavour to find a fair resolution, which may include a credit, transfer, or partial refund.
In all exceptional circumstances, supporting documentation may be requested.
5. Non-Refundable Situations
Refunds will not be issued in the following circumstances:
You changed your mind after accessing the content or attending the webinar. Your request falls outside the applicable refund window. You were unable to attend a live webinar due to reasons within your own control, such as scheduling conflicts, technical issues on your own device or network, or failure to read the session details prior to purchase. You have violated our Terms of Service, resulting in suspension or termination of your account.
6. Refund Processing
Approved refunds will be issued to the original payment method used at the time of purchase. Processing times may vary depending on your payment provider, but refunds are typically reflected within 5 to 10 business days from the date of approval. We are not responsible for delays caused by third-party payment processors or financial institutions.
Where the original payment method is no longer available, we will work with you to arrange an alternative method of reimbursement.
7. Chargebacks and Disputes
We ask that you contact us directly before initiating a chargeback or payment dispute with your bank or card provider. Most concerns can be resolved more quickly through direct communication with our support team. Initiating a chargeback without first contacting us may result in the suspension of your account while the matter is under review.
8. Modifications to This Policy
Damirel reserves the right to amend this Refund Policy at any time. Any changes will be published on this page with an updated effective date. We encourage you to review this policy periodically. Continued use of our platform following any changes constitutes your acceptance of the revised terms.
This policy does not affect any statutory rights you may have under applicable consumer protection legislation.
9. Contact Us
If you have any questions about this Refund Policy or wish to discuss your individual circumstances, please do not hesitate to get in touch with our support team.
Damirel
Provan Walk, Glasgow G34 9DL, United Kingdom
damirel@hotmail.com
+44 121 449 6169
damirel.com